Last updated: 6 October 2026

At Treams, we want you to be happy with your purchase. Please read our policy on cancellations, replacements and refunds below.

1. Order Cancellation

  • You can cancel your order before it has been shipped by emailing us at info@treams.in with your order number. A full refund will be issued to the original payment method.
  • Orders that have already been shipped cannot be cancelled.
  • We may cancel an order due to stock unavailability, pricing errors or delivery issues. In such cases you will receive a full refund.

2. Returns and Replacements

We accept returns only for products that are damaged in transit, defective, or different from what you ordered. We do not accept returns for change of mind or incorrect selection.

To be eligible:

  • Report the issue within 48 hours of delivery by emailing info@treams.in with your order number.
  • Share a clear unboxing video and photos showing the damage or defect.
  • The product must be unused (except for testing) and returned with its original packaging, accessories and invoice.

Once your request is approved, we will arrange a pickup or share return instructions. After the product is received and inspected, we will send a replacement or, if a replacement is not available, issue a refund.

3. Non-Returnable Cases

  • Screen protectors or products that have been applied, installed or used.
  • Physical or water damage caused after delivery.
  • Requests made after 48 hours of delivery or without an unboxing video.

4. Refunds

Approved refunds are processed to the original payment method within 5–7 business days of approval. The time for the amount to reflect in your account depends on your bank or payment provider.

Contact Us

Business name: SHREE MAHALAXMI TELECOM (Treams)
Address: Floor-1st, Plot C.S. No. 990, Shop No. 103, The Platinum, Old Manek Building, Patthe Bapurao Marg, Falkland Road, Girgaon, Mumbai City, Maharashtra 400004
Email: info@treams.in
Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST